一 便函或備忘錄(Informal Letters or Memos) 二 便箋(Short Note) 三 通知(Announcement) 四 事務信函(Business Letters) 五 留學申請信(Application for Admittance) 六 獎學金申請信(Applications for Scholarships) 七 求職信(Letters of Applying for a Job) 九 投訴信(Letters of Complaint) 十 社交書信概述

　 一 便函或備忘錄(Informal Letters or Memos)

　便函和備忘錄通常用于公司內部傳遞信息，將實情、信息、觀察資料等進行傳閱。便函和備忘錄包括如下固定格式：

　Date：(日期，如 September 12, 2001) To：(收文人，如 All Faculty) From：(發文人，如 Jim B. Hardemann) Subject：(事由，如 Faculty Meeting) 寫作特點：

　在 date,to,from,subject 字樣后填上相應的內容。

　在上述字樣下面空兩行寫正文。

　不用稱呼和結尾禮詞。

　發文人的姓名首字母寫在與正文末行空一行的地方。

　【例一】

　TO: Henry Smith, Sales Manager FROM: Jack Wong, Personnel Manager DATE: May 4, 2000 SUBJECT: Applicants for Sales Post Attached are the resumes and certificates of four applicants who have applied for your department position. Please evaluate these applicants and then recommend people you want to interview to me.

　As soon as I have the names, I will make arrangement for the interviews. J.W. 【例二】

　To: Ted Feng Date: Oct. 1st From: Paul Andersson Time: 17:42 Topic: Delay of arrival Paul called for you, just after you had left work. He missed the flight due to the bad meet him at the airport and drive him to Holiday Inn. This means you neehim at lunch time tomorrow. To make up he wants to invite you for dinner. Nancy

　 二 便箋(Short Note)

　 便箋是一種簡短信函。它的形式比一般書信簡單，多使用非正式語體。寫便箋時要寫清楚以下幾項：

　(1)時間：即某月某日，如 Feb.11， 2001 (2)人名 (3)事由 注意月份的全拼及縮略形式。月份的縮略形式為：Jan.,Feb.,Mar., Apr., May June, July, Aug., Sept., Oct., Nov., Dec. 【例一】

　Wednesday, 21st March Dear Prof. Rainman, I"m sorry I couldn"t make our 11 o"clock appointment. Prof. Wolf"s lecture lasted a lot longer than I expected. I could meet you in the library Reading Room 4 tomorrow at 10, if that is convenient for you. If not, please leave a note in my mailbox ＃334, this afternoon. Thank you, Elizabeth

　【例二】

　2nd August Ms. Zhao, A friend of yours, Li Ping, made a long distance call from Xi"an this morning while you went out. She asked you to book an air ticket for Shanghai at 9 o"clock, August 5, and make a reservation for hotel room tonight. I am sorry that I can"t pass on the message to you in your presence, because I was ordered to do something urgent. See you then. Mary 【例三】

　7:30 a.m. Dear Mr.David， I very much regret I was unable to attend school this morning owing to a severe attack of illness. I am enclosing herewith a certificate from the doctor who is attending me, as he fears it will be several days before I shall be able to resume my study. I trust my enforced absence will not give you any serious inconvenience. Sincerely yours, Peter 【例四】

　8:30 A.M. Dear Peter: I have done all my things here. I sincerely thank you for the trouble you have taken for my sake. I am leaving for home by train at two this afternoon. This is to say good bye to you. Please kindly remember me to your wife. Yours ever, Jack 【例五】

　May 2, 2001 Dear Lucy, Can you think of a single good reason why you shouldn"t spend next weekend with us? I"ve just been out looking at the garden,and it"s beautiful,you"ll like it. Also,I"m going to have a young man here, a friend of Alva"s. His name is Peter Groesbeck.Other information you can find out for yourself. Bring your bathing suit, we will

　meet your usual Saturday morning train. Affectionately, Alan Liu 【例六】

　July 20, 2001 Jack, Here are the two tickets I mentioned yesterday for the Beijing Opera “Farewell To My Concubine”. You may bring anybody along with you. I hope you"ll enjoy it. Xiao Zhang 【例七】

　Mon. morning Miss Lili, Our Personnel Manager, Mr. Steward, will be in Shanghai on business for five days. Please reserve a plane ticket from Beijing to Shanghai on April 20 for Mr. Steward and then send it to his office, and call to book a single room in Holiday Inn, with bath, from April 20 to April 24 inclusive. Thank you very much. Zhang Li 【例八】

　August 13 Judy, Write to Frank for me. Tell him I"m sorry he"s not well and I wish he"d recover soon. Propose September 2 lunch meeting. Give Bill a call and apologize to him. I can"t be at his daughter"s birthday party this evening because of the task of receiving an important delegation. Wish her a happy birthday. Thanks. D.H. 【例九】

　Ted, Is there any way we could meet for lunch today? I need to consult you about the reception of Nanyang Industrial Co., Ltd. They will open a new branch in Pudong on August 8, next Thursday. I think we have to cancel the appointment with Mr. Zhang of Bank of China. Contact me as

　soon as possible. Hohnny Hwang 2001/8/15 【例十】

　Babara, Please reserve a double room and bath at Holiday Inn for Mrs. Robert Anselmi of Eagle Sports from December 3rd to December 6th. They will arrive the evening of the 3rd, before 6 p.m. and depart the 6th before 11 a.m. If a room is not available for that weekend, please make other plans. Otherwise please advise her of the reservation. Jasper 【例十一】

　June 5, 2001 Dear Carlos, After graduation is a great time to have a party. Being at your house is always lots of fun. My parents will be coming, too. Thanks for the invitation. Your friend, David(signed) 【例十二】

　June 5, 2001 Dear Carlos, I wish I could attend your graduation party. I know it will be lots of fun. Unfortunately my parents have already invited several of our relatives over for a celebration. I wonder if you could come on Saturday evening so you can tell me all about the party. Your friend, David(signed) 【例十三】

　June 15, 2001 Dear Aunt Alice, The sweater you knitted for me for my graduation is soft and warm and beautiful. It matches perfectly the skirt mother made for me. How thoughtful both of you were. Thank

　you so much. Love, Cindy(signed) 【例十四】

　July 20, 2001 Dear Mr. and Mrs. Pacini, Thank you very much for letting me spend last weekend at your house while my parents were out of town. I had a great time at the baseball game. I really enjoyed myself. I hope that Tom can spend a weekend with me soon. Sincerely, Matt Brendan(signed) 【例十五】

　Oct. 4 Susan, I am sorry to have to tell you that I shall not be able to come to the party, because I have a bad cold. I do hope you have a good time. Fei Hong 【例十六】

　Bill, Please let me have as soon as possible the information about your flights to Canada by next week. Thanks. Sun Xiaocheng 【例十七】

　Dear Li Meng and Ya Kun, Many thanks for your kind invitation to dinner on Oct. 2nd. David and I accept with pleasure. Cathy 【例十八】

　Dear Mrs. Teresa, A Mr. Mohammed who recently arrived from Iran wishes to see you. You are requested to ring him up any time tomorrow evening from 6:00 to 9:00 at 401-6646, ext. 2246. Lisa

　【例十九】

　Dear Mr. Brown, I beg to inform you that I shall be unable to attend classes tomorrow owing to important business in my family. I shall be very much obliged if you will grant me my application. Xiao Mei

　 三 通知(Announcement)

　通知一般公布即將發生或已經發生之事，如宣布舉行各種比賽，放映電影或錄像，舉辦晚會，召開研討會等等。通知的格式可按書信或備忘錄的形式寫出，一般應至少包含以下幾部分內容：

　(1)時間 (2)地點 (3)活動 (4)其他細節

　【例一】

　ANNOUNCEMENT Lecture on Twentieth century American Literature

　Speaker: Mr. Robert Woo Time: October 28, 2000 Place: Room 504, Audio Visual Center Mr. Robert Woo, Professor of English language and literature and Director of the Institute the American literature development. Teachers and students of the English Department are warmly welcome.

　English Department Office

　【例二】

　Announcement

　Owing to the speedy expansion of our business, we find it necessary to remove our department store to more spacious premises. We beg to inform our customers that on and after May Day, we shall be at 103 Shanghai Road. You are warmly welcome to our new address.

　【例三】

　Announcement

　The luxury cruise bus to Dallas, Baton Rouge, and Atlanta is scheduled to arrive in Dallas at thirty minute dinner stop in Baton Rouge at 6:45 for those of you who are continuing on to Atlanta. We should arrive in Atlanta at 1:45 tomorrow morning. Please remember the

　number of your bus for reboarding. That number is 3224. Thank you for traveling with us. Have a pleasant trip!

　【例四】

　BUS TOUR We are arranging for a bus tour to the Summer Palace on this SATURDAY, 24th September. The bus will depart from the Beijing Hotel shortly after 8:30 a.m. and will return around 6 p.m., in time for dinner at the Hotel. Lunch will be served at Listening to the Orioles Singing Restaurant in the Summer Palace. There will be quick stops at Haidian Free Market and Beijing Zoo on our way back. If you would like to join us, please place your name on the sheet on the Notice Board, or tell Mr.Wang Huaide or Xiao Liu at the front desk, and meet in the lobby at 8:30 a.m., SATURDAY, 24th September.

　Cordially yours, (Signature)

　Hu Wendi, Tour Guide

　【例五】

　ANNOUNCEMENT Because of the rain the swimming competition will not be held at the New Town Swimming Pool as planned. It will be held at the Jackson Sports Center. Buses will be leaving school at 10 to take you to the Center. It’s about a 15-minute ride. You will be returning to school at 3:15 in time to catch your usual buses home.

　Sports Office

　XADMiN 2005-1-4, 05:21 AM 四 事務信函(Business Letters)

　事務信函概述 不同的事務信函要達到的目的各不相同，例如求職信、拒聘信、

　詢問信、投訴信等等。事務信函書寫的好壞關系到事務洽談的成敗。因此，寫事務信函時，要具有高超的駕馭語言的能力，按固定格式寫。

　事務信函的格式由八個部分構成：

　發信人公司名稱和地址（信頭）；收信人公司名稱和地址（信內地址）；稱呼；信體；結束語；落款；發文編號；附言. ● 信頭包括發信人所在單位的名稱、地址、郵政編碼、電話、電傳、電子郵件信箱及發信日期，寫在信紙的右上方。

　● 信內地址包括收信人所在單位的名稱或收信人的地址，必須同左邊的空白處取齊，與信頭間隔二行至四行的距離為佳。

　● 書信開頭客氣稱呼的方式取決于寫信人與收信人之間的關系。規范的稱呼通常是：Dear Sir, Dear Madam, Dear Mr. Smith, Dear Miss Green, Dear Mrs. Brown, Dear Ms. Jane，Gentlemen。

　● 信的主體可由一段或多段組成，全從左邊空白處寫起或縮行二個字母至四個字母的距離。

　● 常用的書信結尾有：Yours truly, Yours sincerely, Yours cordially, Yours respectfully。

　貿易關系用：Yours truly, Yours sincerely 貿易及朋友關系用：Yours cordially 與上級關系用：Yours respectfully 給年長者或位尊者用：Yours very respectfully ● 落款時，寫信人必須在印刷體的名字上方簽上自己的姓名。

　● 發文編號：抄送人將姓名用小寫縮寫寫在簽名下方空一行處，以示對信件負責。

　● 附件用 Enclosure 標明。

　 五 留學申請信(Application for Admittance)

　留學和獎學金申請信中須寫明下列幾點：

　(1)寫明申請學校和所學專業。

　(2)提供申請人的個人資歷。

　(3)索取申請學校相關的申請表等。

　留學申請信 【例一】

　Post Office Box 2418 Branch 28-5 Post Code 100081 Beijing, P.R.C. November 12, 1997 The Registrar of Admission The Graduate School of the Pennsylvania State University

　U.S.A. 16802 Dear Sir: I am deeply interested in your graduate school in the Department of MechanicalEngineering, and plan to apply for admission for the fall of 1998. My GPA in the university was 3.5, and I plan to take TOEFL and GRE in October and December, 1997, respectively. Please send catalog and application forms to me. I shall be greatly appreciated. Very truly yours, Wang Yang 【例二】

　Department of Applied Physics Tsinghua University, 100084 Beijing, China Sept. 11th, 1999 RE: Applying for Admittance Office of Graduate Admissions Boston University Massachusetts, U.S.A. Dear Sir, I am writing in the hope that I may obtain an opportunity to further my study in Applied Physics toward Master degree in your university. My name is Li Jin, an undergraduate student of the Department of Applied Physics, Tsinghua University(China). Next year in the summer, I will graduate and get my BS degree. I plan to continue my study and research in this field under the instructions of first class professors and in a dynamic academic atmosphere. I chose Boston University because there are a congenial team of researchers, an array of databases and research projects in your school of Physics. I believe my interests are extremely congruent with the strengths of the school. And my solid academic background will meet your general entrance requirements for graduate study. I will appreciate it very much if you could send me the Graduate Application forms, the Application form for Scholarships/Assistantships, a detailed introduction to the School of Physics, and other relevant information. My mailing address is shown on the top of this

　letter. I am looking forward to hearing from you soon. Sincerely yours, Li Jin 【例三】

　English College Beijing Foreign Language University Beijing 100083 P.R. China June 16, 1999 Office of Admission Huntington University Dear Sir, Thank you for your letter and the application forms. Enclosed you will find the completed forms and three checks (80 dollars) for the applicatidormitory. The additional 5 dollars will be deposited at your college. I shall appreciate any favorable action you might take in admitting me to your college for the spring semester of 1998. I am most anxious to hear from you soon. Sincerely yours， Zhao Pengfei 【例四】

　Department of Finance and Econmics Shanghai Jiaotong University Shanghai 200043 May 1, 1999 Graduate School Oxford University London Dear Sir: Thank you for your email and kind offer! Definitely, I would like to try to apply for a visa for the winter quarter. I understand that both you and Professor Black have tried very hard to help me with my situation and I appreciate your efforts.

　As it is true that nobody really knows why the visa officers refuse certain applicants and allow others, I have been told by several successful visa reapplicants that reapplying with a new I 20 with a slightly different offer from the US schools would help. For example, a slight increase in financial aid and so on. I don"t know whether this is something possible for you to consider for my situation. But I would really appreciate if you could consider some possibilities. I know that I have given you enough trouble and please ignore my request if it is too difficult for you to do. I will simply try my best to get my visa and come to your school. Thanks! Sincerely yours, Liu Liping 【例五】

　Department of Electronics Tianjing University Tianjing 300005 P.R.China April 3, 1998 Graduate School University of Alberta Edmonton, Alberta Canada Dear Sir, be forwarded to you. They should reach you shortly. I would like to assure you of my deep intention to attend your Undergraduate School of Business Administration for the spring semester of 1989. I sincerely hope that you will process my application and expedite my papers at your earliest convenience. Sincerely yours， Feng Jiming 【例六】

　Communication Department Fudan University

　Shanghai 200056 P.R.China March 23, 2001 Graduate School University of Toronto Toronto, Ontario Dear Sir, I have just received from your office an application form and information for international students. However, I have completed and submitted the same form and paid the $25 admission/evaluation fee before. Would you please tell me if my application and fee have reached you or if the recent materials were sent to me by mistake? Thanks for your assistance. Yours sincerely, Luan Jinfu 【例七】

　Department of Computer Beijing University Beijing 100087 P.R. China 1st May, 2000 Office of Admission University of Auckland Private Bag Auckland New Zealand Dear Sir, I am going to graduate from Department of Computer in Beijing University in June next year. I am very eager to enter the Graduate School of your university next fall to study applied computer for Ph.D. degree. I would appreciate it very much if you would send me a graduate catalog of your university and any other necessary information, and also a set of application forms for admission. Thank you for your kind assistance.

　Sincerely yours， Wang Feng 【例八】

　Department of Applied Mathematics Wuhan University Wuhan 430000 P.R. China March 16, 1999 Office of Foreign Admission University of Waterloo Waterloo, Ontario Canada Dear Admission Officer: I am × × × , the Chinese applicant who desires to pursue my Ph.D. study in your honored program. I am very sorry to inform you that I presently cannot afford the application fee you demand because of the following reasons: e, US$1 = 8.9 RMB; 2.My relative low monthly income, about 200 RMB (equal to only $22); 3.The extremely strict limitation in China to obtain foreign currency, esp. U.S. Dollar in near future. According to current foreign currency regulation, only citizens who get visa can have at most $2,000 exchanged. I got excellent scores on TOEFL (63/62/67, total: 640, May, 1998) and GRE (V: 700, Q: 800, A: 800, total: 2,300, Nov. 5th, 1998). My graduate GPA is 3.7. I sincerely hope you can consider my situation and review my application first. Thanks a lot. Your kindness is greatly appreciated. Yours truly， Fang Lin 【例九】

　Department of Chemical Engineering Tsinghua University Beijing 100084

　China Jan. 6, 1994 Office of Foreign Admission University of Birmingham P.O. Box 363 Birmingham B152TT

　Dear Sir: I wish to pursue a doctoral degree in Chemical Engineering at your institution. My desired date of entrance is fall, 1994. Please send me necessary application forms at your early convenience. If possible, I also wish to obtain a graduate assistantship so that I may support myself and obtain more practical experience while pursuing graduate study. I obtained my B. E. (Chemical Engineering) in 1989 and M. S. (Chemical Engineering) in 1992 from Tsinghua University. At present, I work as a teacher at the same university. I have taken the TOEFL and received a score of 607. I am going to take GRE this coming October. Would you please send me the application forms for admission and financial support? Thank you very much. Sincerely yours, Henry Yu

　 六 獎學金申請信(Applications for Scholarships)

　【例一】

　Beijing Science and Engineering University Xueyuan St. Beijing, 100081 P.R. China May 15, 2001 Chairman Dept. of Electronics Engineering

　University of Massachusetts Amherst, MAO1003 U.S.A. Dear Sir: I should like to apply for one of the scholarships that your department may be offering to students from other countries. Would you please send me the necessary application froms and any further details about the scholarships. I am a postgraduate student in Beijing Science and Engineering University. I major in microelectronics engineering, and do some research work during my study years. I hope to have a further study and continue to do my research work if I succeed in obtaining the engineering scholarship. Enclosed please find two letters of recommendation and my score report card. Thank you for your consideration. I look forward to your reply. Respectfully yours, Ma Minghao 【例二】

　Department of Engineering Fudan University Shanghai P.R. China 2nd December, 1999 Graduate School University of Lancaster University House Bailrigg Lancaster LA 14 YW England Dear Sir/Madam: I would be most grateful if you would send me details of graduate study facilities or scholarships in civil engineering which University of Lancaster may be offering to students from overseas. I majored in engineering and graduated from Fudan University in 1993. I have studied English for more than 7 years up to intermediate level. If any scholarships are available, I would appreciate it if you would send me the necessary application forms. Sincerely yours，

　Li Guicai 【例三】

　Dept. of Chemistry Beijing University Beijing, 100081 P.R. China Dec.21, 2000 Dr. Francisco Gomes Chairman, Department of Chemistry University of Colorado at Denver Denver, Colorado 80202 Dear Dr. Gomes: I have read the announcement of the scholarship in chemistry that the University of Colorado is offering, and I would like to submit my application. The enclosed application form for admission to the graduate school of your university will give my educational history. However, I would like to point out that I have just received an M.S. Sincerely yours, Ding Jian 【例四】

　Dept. of History Northeast University for Nationalities Dalian, 116000 P.R.China Jan. 15, 2000 Chairman Dept. of Sociology University of Massachusetts Amherst, MA 01003 U.S.A. Dear Sir:

　I am writing to you in the hope of obtaining the scholarship in history to support my study and some research work. I am a graduate student in the Department of History in the Northeast University for Nationalities. In addition to study and research work, I also write books. Recently I have finished a book on the history of the Oroqen nationality in China, which is to be published by the World Book Publishing House in the coming year. I would like to focus on that field for my advanced studies. Enclosed please find three letters of recommendation and my résumé. Thank you for your time and consideration. I look forward to your reply. Respectfully yours, (Signature) Hao Dawei

　XADMiN 2005-1-4, 05:23 AM 七 求職信(Letters of Applying for a Job)

　按下列格式寫求職信：

　第一段寫明謀求的工作和獲悉空缺的渠道。

　第二段寫出一兩點可使未來雇主滿意的特殊資歷。

　第三段/第四段提供事實依據論證第二段中的要點。

　第四段/第五段請求面試。

　【例一】

　710 West 80 Street Tempe, AZ 85282 January 24, 1989 Mr. Richard Levy First Security Bank 2250 Sixth Avenue San Diego, Ca 91201 Dear Mr. levy: Is there a place at First Security for a person with a thorough business education,

　experience in the business world, and an earnest desire to accept responsibility and handle challenges? If so, I believe that I can meet your need. On December 20, 1988, I received a BBA degree from Brigham Young University besides courses in accounting, management, and marketing. I have taken speech, industrial psychology, and business communications to better prepare myself to work effectively with people. As an employee at Sears, Roebuck in Provo, Utah, I have performed various duties from receiving clerk to cashier to candidate for management trainee. I believe that my supervisor there (see the enclosed resume) will tell you that I was a dependable, to pay the major part of my college expenses. In addition to education and experience, Mr. Levy, my college activities have prepared me to work well with people. As senior vice president in charge of recruiting for my professional fraternity, I organized a number of educational and social meetings for prospective members. During the time I served as chairman of recruiting, we pledged more men and women than we had for the previous three years.Besides the qualifications mentioned, I would bring to your bank a desire to succeed and a willingness to work hard. Please look over the enclosed resume, which provides more details about my background. If you thiarrange to come in for an interview at your convenience. Yours very truly, （Signature）

　John Alexander Enclosure 【例二】

　6 Peace Road Zhongshan District Fuzhou, Fujian Province June 2, 2001 Ms. Kelly Hendrady Personnel Manager Standard Clothing Corporation

　 Beijing, 100089 Dear Ms. Hendrady: I would like to be considered for the post of sales representative with your corporation, as advertised in the May 28 edition of the China Daily. I had successfully completed the courses directly related to marketing four years ago. In these courses, I had acquired skills in marketing, management relations and communication. This background enables me to work effectively with employees, customers and the general public. As a graduate from the Foreign Trade University, I feel very confident that I can meet your special requirements that the candidate must have a high command of English, for I had got an excellent score in TOEFL. Furthermore, I learned to communicate well with English speaking customers when I worked as a salesman with the Great Wall Corporation Limited. The main reason for changing my employment is to gain more experience with a company of outstanding international reputation such as yours. I believe that my education and experience will prove useful for work in your office.Enclosed are my resume and three photos. I would appreciate the opportunity to discuss my qualification with you. Would you please write to let me know a convenient time for you to talk with me? Sincerely yours, (Miss)Diana Zhang 【例三】

　XXXXXXXXX XXXXXXXXX August 7, 2001 XXXXXXX XXXXXXXX Dear Sir or Madam: Wang, of the University Placement Office, has suggested that I write to you, since I would much about your company, and I believe it offers a good chance to a man interested in construction work and trained in business.

　I"m enclosing a resume that gives details of my life so far. My father died when I was e along the way, with four years in the military. I could work every afternoon and all day Saturday. Professor He at the university can tell you about my work in accounting. He is Chairman of the Accounting Department and my adviser. Please look over the attached resume. I can come for an interview, if you wish. My telephone number (home) is 5883-1552. Sincerely yours, (Signature) Enclosure

　【例七】

　Anne Sunners Director/Counsellor for Students with Disabilities Office of Academic Advising and Student Services 5555 University of Omaha Omaha, NE 55555 Nov. 8, 1999 Dear Ms. Sunners， It was a pleasure speaking with you regarding employment opportunities at the University of Omaha. As was discussed, I am interested in providing Orientation and Mobility (O&M) or liaison services to students with disabilities. Please consider my qualification if a suitable opening becomes available. I have enclosed several copies of my resume. Please feel free to give them to colleagues who may be interested. Throughout my professional career, I have learned that the availability of Orientation and Mobility services can mean the difference between success or failure for students with disabilities. It often determines whether a sudent travels safely to and from school or work. I have dedicated my career to giving students the opportunity for success through Orientation and Mobility and Gross Motor training. Consider the following: 1.20 years of progressive experience in the field of Orientation and Mobility. 2. Published writer and speaker on Orientation and Mobility topics.

　3. Lifelong commitment to helping individuals with physical challenges and multiple disabilities. 4. Rapid and thorough assessment of Orientation and Mobility needs and development of plans to help students achieve their goals. At this point in my career, I am exploring new professional challenges at college campuses. I am eager to relocate for the right opportunity. Since the University of Omaha has approximately 500 registered students with disabilities, I am confident that my professional services would be beneficial to the students. credentials, please call me at (555) 555-5555. I am available for a telephone interview or

　meeting at your convenience. Thanks again for your time and assistance. Sincerely yours, Joseph R.Conred Enclosures 【例八】

　Isabelle Bright 3344 Piper Ave. #312 Cleveland, OH 44101 216-655-9745 e-mail: bright123 @ aol.com webpage: www. ohio.edu/～!#bright April 25, 1999 Amy Brown HR Representative Finance, Inc. Cincinnati, OH 45201 Dear Ms. Brown, r students. As a junior at Cleveland University, I am learning about the technical side of accounting through a rigorous accounting course load. In addition, I am learning to be a team player

　and to communicate effectively with people from diverse backgrounds. For example, in my marketing class, I did a group presentation on Starbucks. We had one week to evaluate Starbucks to compete well against Caribou Coffee. Working with group members that have conflicting opinions was quite challenging, exciting, and ultimately rewarding for me. Likewise, projects that I have completed at Creative Solutions Inc., and the Cleveland Municipal Water District further enhanced my accounting skills as well as offered insights into different aspects of the business world. My responsibilities included bookkeeping for thousands of dollars. At Finance, Inc., I would also like to make a contribution by using my outstanding analytical skills and be challenged to work to my potential by working with diverse clientele. In addition, I look forward to understanding more about Finance,

　I respect Finance, Inc"s excellence in quality and support and believe that I can meet these standards as a summer intern. I want to be challenged and learn firsthand about business. I am looking forward to further discussing the challenges and rewards of working for Finance, Inc. Thank you for your consideration. Sincerely, Isabelle Bright

　 八 復詢信(Letters of Replying to Inquiry)

　【例一】

　JAMES AVERY CRAFTSMAN, INC. P.O.BOX 1367 KERRVILLE TEXAS 78028 July 14, 1990 Professor Dorrell Lamar University Box 10033 Beaumont, TX 77710 Dear Ms. Dorrell:

　Thank you for your recent inquiry concerning James Avery corporate gifts. To help with your gift purchases, I have enclosed our most recent catalogs illustrating many of our popular items. Because we design and manufacture our own jewelry, these catalogs can only represent a small portion of the more than 6,000 designs we make. Or, if you prefer, we can create a new design or modify an existing one especially for your corporation. with you to see if the information I have provided is what you need and to answer any question you might have. Please note that the prices on the enclosed information may not be current, however. I will be happy to provide special quantity prices on the specific items. We appreciate your interest in James Avery Craftsman and look forward to helping you to select a very special gift. Best regards, JAMES AVERY CRAFTSMAN, INC. Joan Smith Corporate Account Coordinator Enclosure 【例二】

　XXXXXXXXXX XXXXXXXXXX June 15, 2001 XXXXXXXXXX XXXXXXXXXX Dear Sir, Thank you for your letter dated June 7. We have pleasure in submitting the following quotation for your consideration. We confirm that the prices will remain valid for three months. S. No. Item Description Net Price Each ($) Ex－works 1 2 3 Tutor headsets

　Student headsets Tape recorders 10 12 420 sales tax 12% transportation 0.2% Packing charges and other duties and taxes are included in the price quoted above. Since the equipment is breakable and expensive, we would strongly advise you to get it insured. If you agree, we shall do it for you at an extra charge of 1/2 per cent on the quoted price. The equipment will be sent by goods train within one month of the receipt of your order. All items are guaranteed for three years. During this period, if necessary, we shall repair or replace any item at our cost. We do not require any advance but would like the payment to be made by crossed cheque drawn on the City Bank, within 15 days of the receipt of equipment. We look forward to receiving your order soon. If you need any further information, please do not hesitate to write to us. Yours faithfully, (Signature) Sales Manager

　 九 投訴信(Letters of Complaint)

　【例一】

　Florence Trunkemeyer

　College of Business Ball State University Muncie, IN 47300 November 15, 1998 General Computer Corporation Engineering Department P.O. Box 73219

　Fort Worth, TX 76108 Dear Sir: With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged. The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing. We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation. Yours sincerely, (Signature) 【例二】

　Sunny Company 34 Zhongcheng Road Jinlian Building Shanghai September 12, 2001 Sales manager Elegance Clothing Company 45 West Street, Nanjing Jiangsu Province Dear Mr. Chang: regret to say that 40 cotton sweaters in white color were seriously soiled. We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible. Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us. Sincerely yours,

　Sunny Lee Manager

　 十 社交書信概述

　社交書信包括的內容很多，如邀請信、推薦信、介紹信、證明信、賀信、感謝信等等。寫社交書信時切記如下幾點：

　(1)所有的社交...

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